FAQ — Accuracy, Allergens, Tokens & Refunds

We estimate using standard factors and reference databases. Brands differ and cooking changes weight, so expect small deviations. Use as guidance, not medical advice.

Labels vary by brand, country and serving basis. Pick a closer ingredient match or adjust servings. Minor rounding differences are normal.

By default we show total carbs. Net-carb subtraction (fiber/sugar alcohols) appears only when explicitly enabled in settings.

We scale values based on the form you select (raw/cooked). If unspecified, we default to raw references and divide totals by the servings you set.

Select allergens to exclude. We avoid ingredients tagged with those allergens and suggest swaps where possible. Always verify labels for cross-contact.

We cover the 14 EU allergens (gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, tree nuts, celery, mustard, sesame, sulphites, lupin, molluscs). See the Allergens & Safety page for details.

No. Information is general guidance only. For diagnoses, intolerances, or therapeutic diets, consult a qualified clinician or dietitian.

We cannot guarantee absence of traces due to supply chains and kitchens. Always check product labels and follow your doctor’s advice.

Buy tokens in packs. Each generation costs a small token amount shown before you confirm. Unused tokens remain on your balance.

If a generation hasn’t started yet, you can cancel from the queue and tokens are not deducted. Once generation begins, tokens are consumed.

Eligible: duplicate purchases, technical failure on our side, or unauthorized charge (once verified). In such cases we restore tokens or refund the payment method.

Not eligible: subjective dissatisfaction with taste/photos where the generator functioned as designed. You can regenerate with different inputs.

To request a review, contact support with your email, payment ID, and a brief description. We respond within 2 business days.

We’ll work with you to resolve issues quickly. Filing a chargeback pauses your account while we investigate. Provide context to accelerate resolution.

Yes, to save recipes, track tokens, and export PDFs. Email sign-in; no social login required.

We store your generated results in your account for convenience. You can delete them anytime from the dashboard.

Go to Account → Privacy and request deletion. We’ll confirm by email when it’s complete.

Invoices are emailed after purchase and available in Account → Billing. VAT handling follows your billing country rules.

Use Generate similar with clearer goals (diet, cuisine, time). Add or exclude ingredients. Small changes improve results a lot.

Check your connection and re-download. If it persists, regenerate; tokens are adjusted if our service was at fault.

Wait 1–2 minutes. If still missing, refresh and check Account → Billing. Contact support with your payment ID if unresolved.

Not medical advice. For allergies, intolerances, or medical conditions, consult a qualified clinician. Use allergen filters as a helper, not a guarantee.

You own your generated recipes and PDFs. You grant us a limited license to host them in your account. Delete anytime from the dashboard.

Don’t upload illegal content or violate third-party rights. We may limit accounts that abuse the service.